Handling ACH Exceptions & Returns: Unauthorized, Revoked, or Stop Payment?

Tuesday, November 22, 2016

12:00 pm – 1:30 pm PT
1:00 pm – 2:30 pm MT
2:00 pm – 3:30 pm CT
3:00 pm – 4:30 pm ET

Your financial institution deals with ACH challenges every day, but is your staff properly prepared to deal with all situations? Do your staff members know how to handle the challenges of unposted items, stop payments, and unauthorized/disputed entries? Financial institutions can suffer losses when ACH exceptions are not handled properly. This webinar will address how to handle these challenges in compliance with the ACH rules by using case studies and scenarios so your staff can respond knowledgeably when faced with ACH errors.

This course is eligible for 1.8 AAP credits.
Continuing Education:
Attendance verification for CE credits upon request


  • ACH return reasons and timeframes
  • Authorization-based returns
  • Proper usage of the WSUD form
  • ACH operator rejects
  • Stop payment versus revoked authorization or unauthorized transaction

    • Sample WSUD form
    • Sample authorization form
    • Employee training log
    • Quiz you can administer to measure staff learning and a separate answer key


This informative session is ideal for ACH operations staff, AAP candidates, compliance officers, and ACH auditors.

PLEASE NOTE:    Webinar content is subject to copyright and intended for your individual financial institution’s use only.