Series

2019 Regulation E Series

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Live Webinar Includes

  • One connection to the Live Webinar
  • Handout and Take-Away Toolkit
  • Available on Desktop, Mobile & Tablet
  • Presenter’s Contact Info for Follow-Up

Recorded Webinar Includes

  • Recording of the Live Webinar
  • Available 6 business days following Live date
  • Available for 6 months following Live
  • Handout and Take-Away Toolkit
  • Available on Desktop, Mobile & Tablet
  • Free Digital Download, yours to keep
  • Share link with anyone at your bank
  • Presenter’s contact info for follow-up
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6-Part Series

This comprehensive series will provide the current Reg E requirements, trends, guidance, and practical application.

Purchase Webinars Individually or Purchase the Series to Get All 6 Webinars for the Price of 5!

Regulation E (Electronic Fund Transfer Act) is a confusing, complex array of rules and requirements applicable to any transaction involving an electronic fund transfer. The regulation has a number of areas where staff members frequently and unknowingly create potential liability for their financial institution. Given the significant increase in cyber fraud, it is more important than ever to understand the responsibilities and requirements imposed by Regulation E. The series will address an array of areas, including fundamentals, debit card error resolution, provisional credit, and auditing for regulatory compliance.

Regulation E Series Topics

Session Dates & Descriptions

Click on presenters’ names below for more information.

June 20, 2019
Reg E Fundamentals

Michele L. Barlow, PAR/WACHA

This course will provide an overview of Regulation E and how it relates to the specific payments (e.g., ACH, card, wire) rules. It will hit the high points of Reg E to ensure your financial institution is compliant. Real-life examples will be provided to demonstrate how the regulation works and provide you with a foundation to apply your newfound knowledge. Gain the confidence you need by joining us for this back-to-basics review of Regulation E.

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July 17, 2019
Legally Handling ATM & Debit Card Claims Under Regulation E

Elizabeth Fast, Spencer Fane LLP

Regulation E protects consumers from unauthorized ATM and debit card transactions, which imposes many responsibilities and liabilities on financial institutions. Fraud losses continue to increase from counterfeit ATM/debit cards and the unauthorized use of validly issued ATM/debit cards. Reg E is a complex set of rules and deadlines that must be followed when responding to accountholder claims. Did you know that the Reg E rules are different depending on whether an ATM/debit card or other access device was actually used in the transaction? This webinar will explain how to properly handle all types of unauthorized ATM/debit card claims and how to accurately calculate the amount, if any, that must be reimbursed to the accountholder.

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August 22, 2019
How to Handle Unauthorized Electronic Fund Transfers Under Reg E

Elizabeth Fast, Spencer Fane LLP

Given the rapid changes in the types of electronic payments and devices, there is often confusion regarding whether Reg E applies or whether NACHA, UCC, or Visa/MC rules apply. For example, does Reg E apply to remote deposit capture or to electronic check presentment? What if the transaction started as a paper check but was converted to an ACH debit? What if your institution has adopted a "zero liability" program under the Visa/MC rules? If the ATM/debit card had an EMV chip, can the liability for the loss be shifted to the merchant or ATM operator? This webinar will explain how to determine if Reg E applies in each situation and how to handle unauthorized electronic fund transfers under Reg E. It will also explain those situations when the NACHA, UCC, or Visa/MC rules apply to the unauthorized electronic fund transfer.

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September 17, 2019
Auditing for Reg E Compliance

Elizabeth Fast, Spencer Fane LLP

Regulation E is one of the most important regulations governing deposit operations. It establishes the rights, liabilities, and responsibilities of all participants in the electronic fund transfer systems. Everyone knows that Reg E applies to ATM and debit card transactions, but Reg E is so much more. It covers all types of electronic fund transfers such as ACH direct deposit, electronic bill pay, and mobile banking. Reg E also contains the disclosures required for prepaid and gift cards and restricts the related fees and expiration dates. In addition, it governs remittances from US consumers to individuals and businesses in foreign countries. This webinar will be a comprehensive review of the numerous Reg E requirements important to your deposit operations.

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October 10, 2019
Reg E Requirements for Debit Card Error Resolution: Processing, Disclosure & Investigation

Michele L. Barlow, PAR/WACHA

This session will define and explain the types of card transactions covered by Regulation E and the debit card requirements. Learn how an error is defined under Regulation E, explore timing requirements for investigation and resolution of unauthorized debit card transactions, and understand how to minimize financial losses and maximize accountholder satisfaction. Complying with Regulation E for debit card error resolution can be tricky. This program will ensure you are correctly interpreting Reg E.

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November 14, 2019
Provisional Credit Under Reg E: Rules, Best Practices & FAQs

Elizabeth Fast, Spencer Fane LLP

Regulation E sets forth the legal framework that requires your institution to investigate alleged errors and unauthorized electronic fund transfers (EFTs) and to provide provisional credit to your accountholders within specific deadlines. Did you know that your institution is obligated to conduct an investigation even though your accountholder won't cooperate with the investigation? Did you know your institution is obligated to provide provisional credit within the standard deadlines even though you haven't received sufficient information from your core processor to conduct an investigation? Conversely, did you know that you aren't required to provide provisional credit if the accountholder won't sign a simple written statement regarding the alleged unauthorized EFT? This webinar will explain how to properly investigate alleged errors and unauthorized EFTs and when to properly provide provisional credit.

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