20 Common Mistakes in Consumer Collections

12:00 pm – 1:30 pm PT
1:00 pm – 2:30 pm MT
2:00 pm – 3:30 pm CT
3:00 pm – 4:30 pm ET

Debt collection is a major source of consumer complaints. Is your process compliant and well developed? Not sure? Join us to learn how to avoid the 20 most common mistakes.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

• Understand the most common mistakes in the collection process and how to correct them
• Use the proper collection activities for each situation
• Distinguish between permissible and non-permissible collection activities
• Explain what constitutes an unfair, deceptive, or abusive act or practice in the collection of consumer debts
• Develop ways to reduce your institution’s liability risk in its collection activities

WEBINAR DETAILS

Consumer debt collection remains a major source of complaints, lawsuits, and enforcement actions against financial institutions. There are numerous debt collection laws and regulations – and numerous opportunities for errors. Borrowers, their attorneys, and regulators are closely monitoring collection practices. Therefore, it’s important to understand and implement proper collection procedures to avoid liability. This webinar will explain the most common consumer collection mistakes and how to reduce your institution’s liability risk.

Attendance certificate provided to self-report CE credits.

WHO SHOULD ATTEND?

This informative session will benefit consumer loan officers, loan operations personnel, credit administration personnel, collection personnel, compliance officers, attorneys, managers, and others involved in the collection process.

TAKE-AWAY TOOLKIT

• CFPB’s Fair Debt Collection Practices Act Annual Report 2020
• CFPB Bulletin – Prohibition of Unfair, Deceptive, or Abusive Acts or Practices in the Collection of Consumer Debts
• Employee training log
• Interactive quiz

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NOTE:  All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your financial institution is prohibited. Print materials may be copied for eligible participants only.