May 14

Teller Training Series: Managing Dual Control & Cash Limits

Registration Options & Pricing

Please select your membership status.

Recorded Webinar Includes

  • Recording of the Live Webinar
  • Available 6 business days following Live date
  • Handout and Take-Away Toolkit
  • Available on Desktop, Mobile & Tablet
  • Free Digital Download, yours to keep
  • Share link with anyone at your bank
  • Presenter’s contact info for follow-up

12:00 pm – 1:30 pm PT
1:00 pm – 2:30 pm MT
2:00 pm – 3:30 pm CT
3:00 pm – 4:30 pm ET

Managing dual control and cash limits is a critical responsibility in any business, but even more so in the financial industry. The teller’s role is integral to creating solid control processes. This program will explain the reasoning behind the procedures, outline potential consequences of cutting corners, and reinforce the importance of managing dual controls and working within established cash limits. Examples of various control logs and procedures will be provided.

Attendance certificate provided to self-report CE credits. Save with this series!


  • Relating the “fraud triangle” to frontline operations
  • How to maintain the proper cash limits, including procedures for ordering and sending cash to the Federal Reserve or your cash courier service
  • Dual control issues and procedures:
    • Vault entry logs and cash
    • Security logs (e.g., bait money, security device logs, etc.)
    • Teller and ATM audits
  • Financial loss scenarios to demonstrate internal control breakdowns and resulting legal and reputational risk

    • Written procedures covering dual control for frontline functions
    • Written procedures for cash limits
    • Audit steps to test the documentation trail
    • Sample logs
    • Case studies designed to reinforce dual control and cash limits
    • Employee training log
    • NEW: Interactive Quiz to measure staff learning


This informative session is designed for tellers, head tellers, assistant head tellers, branch trainers, and auditors.


NOTE:  All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your financial institution is prohibited. Print materials may be copied for eligible participants only.


Brode Consulting Services, Inc.
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