12:00 pm – 1:30 pm PT
1:00 pm – 2:30 pm MT
2:00 pm – 3:30 pm CT
3:00 pm – 4:30 pm ET
One day your collections team was at the office and it was business as usual. The next day everyone was at home wondering how to access work files. Most financial institutions were thrust into a virtual workflow almost overnight. But now it’s time to go beyond the initial “ad hoc” approach and prepare for a dramatic increase in delinquencies as forbearance agreements and other temporary rescue efforts time out.
Transitioning the traditional collection methods to the virtual workflow is simply not good enough. The risk of not integrating the virtual collections function into the rest of the financial institution could have far-reaching negative impacts for customers and your bottom line. This session, presented by a seasoned compliance attorney who was a former collections manager, will walk you through the best practices of imagining and managing a virtual collections process that effectively serves both borrowers and lenders.
Further details will be available 45 days prior to the webinar date.
Attendance certificate provided to self-report CE credits.
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your financial institution is prohibited. Print materials may be copied for eligible participants only.