Frontline & New Accounts Webinars

 

Printable Webinar Schedule

Series

2018 New Accounts Series

Series

Frontline Fundamentals Series

Series

2019 Teller Training Series

Series

2019 ACH Specialist Series

Series

2019 BSA Series

Series

2019 IRA Series

Series

2019 Regulation E Series

Recorded
Webinar
1/31/18

Compliance Series:
Job-Specific Compliance Training for the Frontline

Recorded
Webinar
2/21/18

New Accounts Series:
Opening Consumer Accounts: Regulations, CDD & Documentation

Recorded
Webinar
3/27/18

New Accounts Series:
Opening Deposit Accounts for Nonprofit Organizations

Recorded
Webinar
4/2/18

Frontline Fundamentals Series:
Introduction to US Banking & the Payments System

Recorded
Webinar
4/2/18

Frontline Fundamentals Series:
Regulations & Compliance: The Big Picture

Recorded
Webinar
4/2/18

Frontline Fundamentals Series:
Essentials of Endorsements, Negotiable Instruments & Cash Handling

Recorded
Webinar
4/2/18

Frontline Fundamentals Series:
Delivering Customer Service Excellence

Recorded
Webinar
4/17/18

Compliance Series:
Compliance Rules All Staff Must Know: Red Flags for Identity Theft, Bribery, Privacy & Ethical Considerations

Recorded
Webinar
4/18/18

Top 25 Things to Know About Reg CC Changes Before July 1, 2018

Recorded
Webinar
5/8/18

New Accounts Series:
Opening Business Accounts: Entities, Documentation, Authority & Regulatory Requirements

Recorded
Webinar
6/14/18

Overdraft Disclosure Requirements: Regulations, UDAAP & Legal Risks

Recorded
Webinar
6/20/18

Safe Deposit Issues: Drilling, Unpaid Rent, Death & Unclaimed Property

Recorded
Webinar
6/21/18

Reg E Requirements for Debit Card Error Resolution: Processing, Disclosure & Investigation

Recorded
Webinar
6/26/18

New Accounts Series:
Opening Trust Accounts: Compliance, Documentation, Signing Authority & Deposit Insurance Issues

Recorded
Webinar
6/28/18

Notary Essentials, Legalities & Best Practices

Recorded
Webinar
7/12/18

Maintaining Required FDIC Records: Compliance, Issues & Retention

Recorded
Webinar
8/21/18

New Accounts Series:
Opening Minor Accounts: Signature Cards, Access, Ownership

Recorded
Webinar
8/30/18

Managing Provisional Credit Under Reg E

Recorded
Webinar
9/7/18

Handling Business Account Transactions: Dos, Don’ts & Best Practices

Recorded
Webinar
9/10/18

Placing Reg CC Holds Compliantly & With Confidence: Clarifying the Confusion

Recorded
Webinar
9/14/18

How to Originate & Onboard a New ACH Business: Set Up, Risk Assessment, Registry, Audit & Third-Party Senders

Recorded
Webinar
10/4/18

Medallion & Signature Guarantee Rules & Risks

Recorded
Webinar
10/5/18

Handling Subpoenas, Summonses, Garnishments & Levies

Recorded
Webinar
10/10/18

New Accounts Series:
Opening Accounts for Nonresident Aliens

Recorded
Webinar
10/18/18

Cyber Series:
Cyber Threats: Prevention, Detection & Response

Recorded
Webinar
10/29/18

Stop Payment Versus Written Statement of Unauthorized Debit (WSUD): Which Is It?

Recorded
Webinar
11/27/18

Compliance Series:
Robbery Preparedness: Requirements & Proven Strategies

Recorded
Webinar
12/4/18

Improving Teller Performance: Head Teller Development

Recorded
Webinar
12/7/18

Filing the New SAR Form, Deadline January 1, 2019

Recorded
Webinar
12/12/18

Your Depositor Has Died: Actions to Take, Mistakes to Avoid

Wednesday
Dec 19
2018

Closing or Changing Deposit Accounts for Consumers & Businesses

Thursday
Jan 10
2019

Teller Training Series: Compliance Training for the Frontline

Thursday
Jan 17
2019

IRA & HSA 2019 Update, Including Tax Reform Considerations

Wednesday
Jan 30
2019

Teller Training Series: Frontline Fraud Prevention: Stopping Fraud at the Teller Line

Wednesday
Feb 13
2019

Prepaid Cards: Your Bank’s Responsibilities Under the New Rules, Effective April 1, 2019

Wednesday
Feb 20
2019

Teller Training Series: Risks & Precautions for Endorsements & Other Negotiable Instruments

Tuesday
Feb 26
2019

ACH Specialist Series: ACH Dispute Resolution

Wednesday
Feb 27
2019

The New NIST Digital Identity Guidelines: Impact on Passwords, Security Questions & Account Lockouts

Thursday
Feb 28
2019

Debit Card Chargebacks: Understanding Visa Claims Resolution

Monday
Mar 11
2019

Synthetic ID Fraud: What It Is, How It Works & Real-Life Scenarios

Tuesday
Mar 12
2019

Teller Training Series: Cross Selling: The Key to Accountholder Satisfaction & Retention

Wednesday
Mar 13
2019

Debit Card Chargebacks: Understanding Mastercard Dispute Resolution

Thursday
Mar 21
2019

Banking Marijuana-Related Businesses

Wednesday
Mar 27
2019

Handling Power of Attorney & Living Trust Documents on Deposit Accounts & Loans

Tuesday
Apr 2
2019

UDAAP: Consumer Complaint Monitoring & Avoiding Harm

Tuesday
Apr 9
2019

Teller Training Series: Accurately Completing the CTR Line-by-Line

Thursday
Apr 11
2019

Notary Essentials & Legalities

Tuesday
Apr 23
2019

Hacking the Weakest Link: The Role of Staff in Maintaining IT Security

Tuesday
May 14
2019

Teller Training Series: Managing Dual Control & Cash Limits

Wednesday
Jun 5
2019

Handling Dormant Accounts, Unclaimed Property & Escheatment

Tuesday
Jun 18
2019

Electronic Returned Items: Combating Fraud

Thursday
Jun 20
2019

Regulation E Series: Reg E Fundamentals

Tuesday
Jun 25
2019

Living, Grantor & Family Trust Accounts: Common Problems in Account Opening & Lending

Monday
Jul 1
2019

Managing Accounts & Records for Nonresident Aliens: Opening, Identifying, Monitoring & Tax Reporting

Thursday
Jul 11
2019

FinCEN Guidelines on Reporting Elder Financial Exploitation

Tuesday
Jul 16
2019

BSA Series: Job-Specific BSA Training for the Frontline

Wednesday
Jul 17
2019

Regulation E Series: Legally Handling ATM & Debit Card Claims Under Regulation E

Wednesday
Jul 24
2019

Opening Accounts Online: Rules, Risks & Best Practices

Thursday
Jul 25
2019

From Prospect to Customer: Skills & Tools for Successful Business Development

Thursday
Aug 22
2019

Regulation E Series: How to Handle Unauthorized Electronic Fund Transfers Under Reg E

Tuesday
Aug 27
2019

IRA Series: Top 10 Most Misunderstood IRA Issues: Turning Confusion into Confidence

Thursday
Aug 29
2019

Opening Donation, Memorial & Other Accounts for Nonprofit Organizations & Corporations

Thursday
Sep 12
2019

Managing Minor Accounts: Withdrawals, Transfers, CDD, Closing & Best Practices

Monday
Sep 16
2019

IRA Series: Handling IRA Required Minimum Distributions & Roth Distributions

Tuesday
Oct 8
2019

When a Depositor Dies: Legal Requirements, Practical Issues & FAQs

Wednesday
Oct 9
2019

Head Teller Training: Maximizing Teller Performance

Thursday
Oct 10
2019

Regulation E Series: Reg E Requirements for Debit Card Error Resolution: Processing, Disclosure & Investigation

Wednesday
Oct 16
2019

POD Account Documentation, Compliance, Beneficiaries & Closing

Tuesday
Oct 22
2019

Medallion & Signature Guarantee Risks, Rules & Best Practices

Wednesday
Oct 30
2019

Personal Accounts: Ownership, Authorization, Titling & Documentation

Wednesday
Nov 6
2019

Closing or Changing Accounts for Consumers & Businesses

Tuesday
Nov 19
2019

Robbery Preparedness: Meeting Your Annual Compliance Requirement

Tuesday
Dec 10
2019

Business Accounts: Who is Authorized to Open, Close, Transact?

Thursday
Dec 12
2019

Safe Deposit Issues: Delinquency, Death & Abandonment

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