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Safe Deposit Issues: Drilling, Unpaid Rent, Death & Unclaimed Property

Safe deposit boxes are an important service provided by the bank. They are a source of additional revenue and a way to enhance customer relationships. However, safe deposit box operations are unique and sometimes mysterious. The improper handling of a safe deposit box can result in unforeseen liability of tremendous proportions. This webinar will cover everything, including the initial agreement, collecting rent, drilling, and escheatment of box contents to the state.

Recorded Thursday, December 10, 2015

Continuing Education: Attendance verification for CE credits upon request

HIGHLIGHTS

  • Your bank’s obligations and responsibilities for safe deposit boxes
  • Proper procedures to grant access to a safe deposit box
  • What to do when the rent is delinquent on a safe deposit box
  • What to do when the sole owner or one joint owner dies
  • Drilling procedures
  • Proper escheatment of the box contents
  • Avoiding common mistakes

  • TAKE-AWAY TOOLKIT
    • Safe deposit box policy checklist
    • Employee training log
    • Quiz you can administer to measure staff learning and a separate answer key

WHO SHOULD ATTEND?

This informative session is designed for staff involved with safe deposit boxes including officers, customer service representatives, operations personnel, compliance officers, attorneys, and managers.

PLEASE NOTE

Webinar content is subject to copyright and intended for your individual financial institution’s use only.

MEET THE PRESENTER