Regulation E Series:
Regulation E Requirements for Debit Card Error Resolution: Processing, Disclosure & Investigation

Wednesday, March 15, 2017

12:00 pm – 1:30 pm PT
1:00 pm – 2:30 pm MT
2:00 pm – 3:30 pm CT
3:00 pm – 4:30 pm ET

Financial institutions must ensure they correctly interpret Regulation E. Complying with Regulation E for debit card error resolution can be tricky. There are deadlines and timeframes that must be met to ensure claims are handled properly. This program will define an error under Regulation E; explore timing requirements for investigation and resolution of unauthorized debit card transactions; and explain how to minimize financial losses and maximize accountholder satisfaction.

This course is eligible for 1.8 AAP credits.
Continuing Education:
Attendance verification for CE credits upon request


  • Accountholder liability versus financial institution liability
  • The investigation
  • Provisional credit
  • Required communications
  • Recordkeeping

    • Sample Regulation E error resolution tracking log
    • Regulation E error resolution flowchart
    • Employee training log
    • Quiz you can administer to measure staff learning and a separate answer key

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This informative session is designed for card personnel, operations staff, branch personnel, compliance officers, and AAP candidates.

PLEASE NOTE: Webinar content is subject to copyright and intended for your individual financial institution’s use only.