20 Common Collection Pitfalls

Friday, September 29, 2017

8:00 am – 9:30 am PT
9:00 am – 10:30 am MT
10:00 am – 11:30 am CT
11:00 am – 12:30 pm ET

Debt collection remains a major source of complaints, lawsuits, and enforcement actions against financial institutions. There are numerous laws and regulations that govern consumer and commercial debt collection activities. Consequently, there are ample opportunities for errors and mistakes in the collection process. Borrowers, their attorneys, and regulators are closely watching collection practices, so it’s important to understand proper procedures in order to avoid liability. This webinar will explain the most common collection pitfalls (both consumer and commercial) and how to reduce your bank’s liability risk.

Continuing Education: Attendance verification for CE credits upon request


  • The most common collection mistakes and how to correct them
  • Examples of how creditors have gone "too far" in the collection process
  • 10 collection activities regulators have stated they will be "watching closely"
  • Summary of the Fair Debt Collection Practices Act
  • Ways to reduce liability

    • CFPB Bulletins Prohibition of Unfair, Deceptive, or Abusive Acts or Practices in the Collection of Consumer Debts and In-Person Collection of Consumer Debt
    • Employee training log
    • Quiz you can administer to measure staff learning and a separate answer key


This informative session is directed to consumer and commercial loan officers, loan operations personnel, credit administration staff, collection personnel, compliance officers, attorneys, managers, and others involved in the collection process.

PLEASE NOTE: Program content is subject to copyright and intended for your individual financial institution’s use only.