2022 Frontline Series
On-Demand Webinar
StreamedApr 6, 2022
- Unlimited & shareable access starting
two business days after live stream - Available on desktop, mobile & tablet devices 24/7
- Take-away toolkit
- Ability to download webinar video
- Presenter's contact info for questions
Every frontline staff member will benefit from the wide-ranging topics in this series developed specifically for them.
Today’s tellers must have a broad spectrum of knowledge to
effectively serve (and preserve) accountholders.
FRONTLINE SERIES TOPICS
90-minute webinars – recordings also available
90-minute webinars – recordings also available
- Minor Accounts: Ownership, CIP, Access, Changes & Transactions
- Maintaining Consumer Accounts: Adding Names, Changing Names, Removing Owners, Changing Product Types & More
- Maintaining Business Accounts: Changing Principals, Changing Signers, Resolutions, Changing Products & More
- Checking Account Signature Cards: CIP, IRS & Disclosures
- Reg CC Check Hold Requirements & Funds Availability
- Checks, Mobile Deposits, Substitute Checks: Indemnities, Endorsements & Timeframes
Purchase webinars individually or save with the series, 6 webinars for the price of 5!
SERIES DETAILS
Fast. Friendly. Accurate. The frontline is the face of your financial institution and can make or break accountholder relationships. In addition to providing excellent service, they must understand a wide array of regulatory requirements and operating procedures and be ready for any question that comes their way. Take a walk on the compliance side with this timely series. You’ll get expert advice about deposit accounts, maintaining business and consumer accounts, checks, endorsements, minor accounts, and so much more.
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.
Included Webinars:
On-DemandWebinar
Checking Account Signature Cards: CIP, IRS & Disclosures
Presenter:Deborah Crawford
This is an opportunity to learn about all the compliance issues for consumer deposit accounts. From CIP to disclosures, many errors are made on basic account ownership. This webinar will focus on the big three – individual, joint, and payable on death. Learn about titling, IRS reporting, rights at death, signers, signature cards, and all the ins and outs of getting consumer accounts correct.
On-DemandWebinar
Checks, Mobile Deposits, Substitute Checks: Indemnities, Endorsements & Timeframes
Presenter:Deborah Crawford
This must-attend program for frontline and operations staff will teach you about timeframes for fraudulent check claims, substitute check rules, missing endorsements return issues, and mobile deposit regulations. Don’t miss this chance to get your questions answered about these issues and more.
On-DemandWebinar
Maintaining Business Accounts: Changing Principals, Changing Signers, Resolutions, Changing Products & More
Presenter:Deborah Crawford
This training will teach you about changing ownership, changing signers, changing principals, and many other issues in the lifecycle of a business. You will learn how to open and close business accounts due to death, sale of the business, or dissolution. It will also address the paperwork, tax reporting, and resolutions in an ever-changing landscape. This program will go way beyond basics of maintaining business accounts.
On-DemandWebinar
Maintaining Consumer Accounts: Adding Names, Changing Names, Removing Owners, Changing Product Types & More
Presenter:Deborah Crawford
There’s a lot of focus on how to open consumer accounts. But what about ongoing maintenance? Since consumers and their needs continually change, the frontline must be ready for the multitude of questions that arise. Learn how to handle changes related to names, ownership, marital status, product types, and more!
On-DemandWebinar
Minor Accounts: Ownership, CIP, Access, Changes & Transactions
Presenter:Deborah Crawford
Do you know all the options for opening minor accounts? This webinar will cover them all and develop checklists for UTMA, joint, and POD accounts, plus some of the specialty accounts like Child Actor Trusts, Farm Service Bureau accounts, and the Coverdell Education Savings accounts. Don’t miss this comprehensive approach to CIP requirements, tax reporting, and other regulatory issues on minor accounts.
On-DemandWebinar
Reg CC Check Hold Requirements & Funds Availability
Presenter:Deborah Crawford
This energetic program will fulfill the annual training requirement on Regulation CC. It will cover the Reg CC definitions, holds, and policy for your institution. This practical training will include many examples and scenarios for easy reference and teach you how to count days and make hold decisions.
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