Telephone-Webcast-Audio/Visual CD Rom
Tuesday, April 15, 2008
12:00 – 1:30 PM Pacific Time
1:00 – 2:30 PM Mountain Time
2:00 – 3:30 PM Central Time
3:00 – 4:30 PM Eastern Time
The Customer Identification Program (CIP) requirements of the Bank Secrecy Act require verifying the identity of prospective customers. New customers, individuals and businesses, enter your institution daily. Some of these will be familiar while other will be complete strangers with no “track record.” Whether familiar or not, you must take special care to properly identify the person or business. This means not only obtaining key pieces of information but verifying the information provided.
New and experienced front-line employees will benefit from learning about the core responsibilities that must be a part of any CIP program. “Best practices” that will help keep your CIP in shape will be discussed. And, since CIP is a component in your overall BSA/AML compliance and readiness program, this training will provide the frontline with the tools and skills necessary to assist in meeting your overall BSA compliance responsibilities.
• Which customers, accounts and services are subject to CIP rules
• Identification information that you must collect from a customer
• Methods for verifying the identification information provided by the customer
• Recordkeeping requirements
• When you can rely on another institution to collect identification information
• When not to open an account
• Customer due diligence practices
• Customer notice requirements
WHO SHOULD ATTEND
This informative session would best suit customer-contact personnel, including both new deposit account representatives and loan officers; customer service representatives; tellers; supervisors; compliance officers; and audit staff.
ABOUT THE PRESENTER – Jennifer McCollough
Jennifer McCollough is President of Compliance Services Group, LTD. She works with small- and medium-sized banks helping them design and maintain their compliance programs in addition to completing routine compliance audits and in-bank training. Jennifer has been in the consumer regulatory compliance field for many years working first for First National Bank of Minneapolis and Barefoot, Marrinan & Associates before striking out on her own. She is on the faculty for the American Bankers Association’ National Compliance School and for the Graduate School of Compliance Management. She also teaches regularly at several state banking associations’ compliance schools. She is the author of Truth in Savings: A Planning and Implementation Manual and numerous articles published in the ABA’s Bank Compliance Magazine.
Providing on-going, quality training to front line staff is a challenge. Yet, increasing the skills and knowledge of your front line is the key to improving customer service, reducing losses and improving your bottom line.
Front Line “SkillWorks” will simplify your training program. It’s as easy as 1-2-3.
1. Dial-In
2. Log-On (optional)
3. Sit back and enjoy live training at your bank.
By participating in telephone/webcast training there is no time lost from work…no travel time and you may train as many individuals as you like for one low price.
The CD Rom is complete with the audio track and visual presentation from the original webcast, question & answer sessions, plus participant handouts. You will also have the ability to contact the presenter with follow-up questions. With this CD, you will have an “off-the-shelf” training program for your review, for use by those who were not able to attend the live seminar or for future training purposes. Affordable, professional training, when and where you choose!
*CD Rom for PC use only